Frequently Asked Questions
Need to know the status of your order. How can you track?
Your order status can be tracked through emails that we constantly send whenever an order has been processed, printed or is out for delivery. If you’d like to further check on the status of your order, we could always be contacted through firstname.lastname@example.org or via phone calls or WhatsApp found on our website.
Can you cancel your unprocessed order?
Although it would be unfortunate to hear that, you will be able to cancel your order by sending us an email to email@example.com.
Who are the Carrier Partners of Snapbook?
- For Paid Orders, DHL
- For Cash on Delivery Orders, Aramex
What does it mean by Snapbook’s Pink Service?
In Snapbook, all staff are women. Our Production Operators, to Customer Service. All images uploaded to the Website or Application are only viewed to be processed by Women. Since we lead in the MENA region, this is a service that we 100% apply to all orders.
What are the payment methods that we accept?
- Payment via KNet
- Payment via Credit Card
- Payment via Paypal
- Cash on Delivery (Only for GCC Countries)
Why do we ask for your ID?
Some countries require you to provide us with your National ID and Full Name in order to ensure smooth customs clearance and hassle-free delivery of your parcel. Information includes National ID name and number, passport name and number. Please note that the name on the ID shared must match the details on your order.
What is Snapbook’s Refund Policy?
We ensure perfection in every detail of our offered products. If an item is received in a flawed or damaged condition, or if it doesn’t quite match the description on site, we will fix it for you. We’ll fix the issue and reprint the order and resend them to you. If incase, it still doesn’t match your expected outcome, we will arrange a return and process a full refund for the defective item.
To arrange a remake or a refund:
- Contact our Customer Service through firstname.lastname@example.org immediately and tell us what the issue is.
- Our Customer Service will get back to you with the options available to fix the issue.
With the Covid 19 Restrictions, can I still place an order?
Yes, We still accept all orders, COD & Prepaid orders as per normal. We recommend that your shipping address would be residential instead of a commercial address, since some commercial addresses have restricted accesses for delivery.
Has the COVID-19 outbreak affected your delivery?
Even with the current COVID-19 outbreak, order processing still takes 4-7 working days to be processed and sent out for delivery. We will continue to monitor the situation and will provide real-time updates via e-mail, messenger updates and through our Social Media Pages.