With the current COVID-19 outbreak, Snapbook still continues to process and deliver all orders, although orders will take from 1-2 weeks for it to be delivered.
We are continuing to ship all orders, and we will update our website or application if anything changes, or if further delays are expected. We are working in real-time with our shipping partners to ensure any changes are communicated efficiently.
We will continue to be available to our customers and our Customer Experience & Social Media team is online as normal to answer your requests.
Frequently Asked Questions (FAQs)
Can I still place an order?
Yes, We still accept all orders, COD & Prepaid orders as per normal. We recommend that your shipping address would be residential instead of a commercial address, since some commercial addresses have restricted accesses for delivery.
I need to know the status of my order. How can I track?
Your order status can be tracked through emails that we constantly send whenever an order has been processed, printed or is out for delivery. If you’d like to further check on the status of your order, we could always be contacted through email@example.com or via phone calls or WhatsApp found on our website.
Has the COVID-19 outbreak affected your delivery?
Due to the current COVID-19 outbreak, order processing will take longer than usual. Currently, all orders will take up to 1-2 weeks to be processed and delivered. We will continue to monitor the situation and will provide real-time updates via e-mail, messenger updates and through our Social Media Pages.
Can I cancel my unprocessed order and get a refund due to COVID-19?
Although it would be unfortunate to hear that, you will be able to cancel your order by sending us an email to firstname.lastname@example.org.